Here are highlights from my panel discussion at MMA Smarties Unplugged India 2026 .
In beauty, the right experience starts with understanding the moment. #AI can help us read signals, connect the journey and make faster, more relevant decisions. However, truly exceptional consumer experience is not bot or human, it’s a concierge-like blend of both. #AI bringing speed and scale, people bringing judgment, empathy and the human touch.
The future of #CX isn’t about automating every interaction. It’s about knowing what will help and when a person should step in.
Watch the discussion: https://lnkd.in/gjRctrFt
MMA India Moneka Khurana Rudrashish Nag
#AI #Beauty #CustomerExperience #ConsumerCare #HumanCenteredAI #ConversationalAI #Marketing #ContextualMarketing #Personalization #MarketingEffectiveness #SMARTIESUnplugged #MMAIndia
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