CMO AI Transformation Summit Digital Resource Package | MMA / Marketing + Media Alliance

CMO AI Transformation Summit Digital Resource Package

AI Transformation for Business Leaders

Executive AI workshops and keynotes by Shelly Palmer. Learn to apply AI, agents, and agentic systems to drive business innovation and strategy.

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MMA AI Leadership Think Tank

The transformative power of AI and its potential to reshape the marketing landscape is unprecedented. With a simple yet ambitious goal, MMA aims to drive improved business growth, deliver personalized experiences, and enhance operational efficiency through strategic AI utilization in marketing. MMA's AI Leadership Think Tank (ALTT) ensures that its members remain leaders in this generation's most important frontier of technological innovation.

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DAMIT

MMA Member Exclusive: Foundational training series that gets marketers hands-on with Generative AI, explaining how different systems work and their strengths and weaknesses using real-life examples and practical exercises. The training is based on the MIT Press book, The AI Conundrum, authored by Rex Briggs & Caleb Briggs, presenters of the training.

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Thursday, September 17, 2026

Networking

Lunch

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Welcome

Chief Executive Officer
Marketing + Media Alliance (MMA)
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Icebreaker

Keynote

Practical AI

Agents are the story now. Shelly Palmer covers the vocabulary, the Agentic Flywheel, and the governance layer every company needs, then the marketing flip side: selling to shopper bots and buyer bots in the age of agentic commerce. Practical, current, and immediately useful.

CEO
The Palmer Group
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Moderated Plenary Discussion

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Travelers’ AI Transformation: The Commitment and the Complexity

Travelers is several years into a committed, top-down AI transformation. AI-driven personalization was one proof point along the way. Greg and Lisa will dig into what it actually took to execute something really new, and even despite enthusiasm, it was still really a challenge.

Executive Vice President, Chief Marketing, Communications and Customer Experience Officer
Travelers
Chief Executive Officer
Marketing + Media Alliance (MMA)
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Moderated Plenary Discussion

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The Future is Marketing to Machines

Today’s brands aren’t just marketing with AI, they’re marketing to AI. Machines now outnumber humans online, and AI agents have become the brokers between brands and buyers. Scrunch co-founder and CEO Chris Andrew unpacks why brands must now build for two audiences: the agents that decide, and the humans who listen to them. He’ll leave you with one question: In a world where humans don’t visit but AI does, what’s your website for?

CEO & Co-Founder
Scrunch
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Moderated Plenary Discussion

Networking

Networking Break

Breakout

Breakout Sessions

Marketing to People Who Don’t Like AI

Most American adults are now more worried about AI than excited about it. Under-30s used to be the least worried group; today 55% of them are worriers, and “made with AI” has started costing brands, creators, and even neighborhood delis their audience.

What Agency Work Can You Actually Bring In-House?

A 30-second video now renders from a spreadsheet. Working software takes an afternoon. And the platforms sell media, creative, and optimization straight to advertisers.

What Happens to Your Org Chart When Anyone Can Build Software?

When anyone can build a workflow in an afternoon, every executive picks up two new jobs: building agents and keeping them running. Meanwhile, your org chart, job descriptions, and performance reviews all describe a workforce that no longer exists.

Breakout

5-Minute Breakout Summaries

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The AEO Imperative: Accuracy, Accountability & Orchestration

As AI shapes how consumers discover, evaluate, and choose brands, what happens when it gets the brand wrong? Alex Sherman, CEO and co-founder of Bluefish, explores why AI accuracy is becoming a C-suite issue spanning reputation, revenue, risk, and compliance, and why orchestration will define the next era of AEO. Learn why influencing AI requires coordinated action across the enterprise, and how leading brands can move from monitoring AI to measurably shaping what it says and recommends.

CEO and Co-Founder
Bluefish
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Moderated Plenary Discussion

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The Unfiltered Generation: What Grad Students Really Think About AI

Two Syracuse University Newhouse School graduate students, Eva Czegledi and Madison Perdue, join Professor Adam Peruta for an unscripted conversation about what AI really means to them: what excites them, what worries them, and what they think of brands overusing the term. No talking points, no consensus. Just honest perspective from the generation building and buying from the marketing organizations of the future.

Program Director
Syracuse University
Newhouse School Graduate Student
Syracuse University
Newhouse School Graduate Student
Syracuse University
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Moderated Plenary Discussion

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Telling the story of Claude, with Claude

I spend my days telling the story of Claude, with Claude, building demos that show how I actually work: a crew of Claudes that listen, remember, connect to my tools, and chime in at the right moment. These workflows come from experimenting, watching what others do, and pushing the limits. As the art of the possible expands, taste, judgment, and storytelling matter more than ever.

Technical Product Marketing
Anthropic
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Moderated Plenary Discussion

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Closing Remarks & Thank You

CEO
The Palmer Group
Chief Executive Officer
Marketing + Media Alliance (MMA)
Networking

Cocktail Hour