Global | Page 125 | MMA / Marketing + Media Alliance

Global

July 18-20, 2027 | Santa Barbara, California

Agentic AI in CX: How Enterprise Leaders Are Reimagining Customer Journeys, Service, and Growth

Collective Thinking. Clear Direction. Insights that move the Industry forward
Marketing Truths — a joint platform from MMA and MSI
Where science meets impact. A joint platform from MMA and the Marketing Science Institute (MSI).
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MMA and BCG have partnered in an exclusive CMO survey that explores how AI is influencing key aspects of the marketing operating model. AI is reshaping marketing — specifically the future of how we work across the full operating model internally and externally. This research will offer actionable insights into building a more agile, AI-ready marketing organization.

Released: 
July, 2025
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6.6 MB
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How We Spend & What We Say report cover
The State of Advertising Spend based on five years of cross-industry data.
Released: 
October, 2026
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Report
AI answers are the new front door to brand discovery.
AI answers are the new front door to brand discovery. Most marketers sense that community conversation shapes what AI surfaces, but no one had measured how much. Across 212 brands over 27 months, MMA quantified it, and how to move it.
Getting Found in the Age of AI Answers

AI answers are the new front door to brand discovery. Most marketers sense that community conversation shapes what AI surfaces, but no one had measured how much. Across 212 brands over 27 months, MMA quantified it, and how to move it. Join us for what the numbers reveal about the role of community depth and how to influence it.

File Size: 
4.07 MB
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AI and the Changing Consumer Journey
What visitors do, and what marketers believe
Released: 
November, 2026
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New research from MMA and Monks maps where agentic AI actually runs inside 100 large marketing organizations and what is blocking scale.
Released: 
October, 2026
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