More than 42 million toll-free voice numbers are in use today, many of which are associated with the world’s most well-known brands. Originally used for inbound calls, businesses are now discovering these numbers are a powerful tool for customer engagement – particularly when it comes to texting. The numbers you use need to open doors, which is becoming increasingly difficult at a time of growing distrust in communications.

Amidst heightened stay at home measures in the region, people are now consuming more media. New media behaviours especially in digital and mobile have emerged, fuelled by disrupted daily routines and shifts in consumer motivations, some of which will become “the new abnormal” for the post COVID era.