Customer satisfaction is about the product. In these strange times, especially, we see good corporate citizens are important for customers and more importantly prospects of your brand. What is the impact of how brands nurture stakeholders on its long term
Can you comment on how the typical ad elasticity of 0.1 - presumably short-term - compares to longer term effects like those studied in your time-series work with Professor DeKempe in the 1990s?
Can we unpack customer relationships a bit? First how were they defined in those elasticity studies, which elements of the marketing mix are included here and how that translates to products vs services?
You seem to imply that advertising has a sustained carryover effect. How big is that effect? How would you quantify it as a multiplier and over how long of a post period does the carryover effect last?
Looking at all the things most marketers (still) do today, what is the one thing you recommend people stop immediately?
How much does social responsibility factor into value of brand or company, e.g., current advertisers boycott of Facebook?
Are you aware of any studies that extract Product Quality’s impact on Brand Equity and Customer Equity versus other potential drivers of equity?
What would say is an example of customer equity in the CPG space?
Is there any research on NPS value to company value?
How do you differentiate brand equity from customer equity with measurement?
