Hamza Khan
Partner, McKinsey’s London office
Eric Hazan
Senior Partner, McKinsey’s Paris office
Chris Babayode
Managing Director EMEA, MMA
Orsi Jojart
Associate Partner, McKinsey & Company
The global pandemic has set off a chain reaction of shocks – from digital surge to brand loyalty shocks. Retail leaders navigating this time of exceptional uncertainly need steady focus to manage current challenges. In the future operating models and capabilities, that allow agility and efficiency to quickly capture pockets of growth, will be more relevant to retailers than ever before.
In this session, we will share key findings from our report “Retail Reimagined: The new era for customer experience”, highlighting how consumer growing appetite for tech-forward experience are reshaping retail and why safety and convenience will continue to be critical.
More importantly, we will outline ways retailers can harness behavioural signals to reimagine a path forward to capture revenue and speed growth.
