Can you actively shape how AI talks about you — and what’s the evidence? | MMA / Marketing + Media Alliance
The Great Debates

Can you actively shape how AI talks about you — and what’s the evidence?

The practical question is not whether brands can control AI answers, but whether they can influence the sources, structures, and signals AI systems use. Research and practitioner evidence suggest that brands can improve retrievability and representation, but the evidence base is still developing and platform behavior remains partly opaque. The debate is where to draw the line between credible optimization, experimentation, and overclaiming.

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Aug 27, 2026 Global
Dr. Michael Pettiette Dr. Michael Pettiette Program Director, Marketing + Media Alliance (MMA) Marketing Org Strategy Think Tank, Faculty Member, University of Houston
Nick Lafferty Nick Lafferty Founding Marketing Engineer, Profound
Andrea Saporito Andrea Saporito Managing Director, Wealth Management Digital Marketing, Morgan Stanley
Brent Bouldin Brent Bouldin Partner, New Media Advisors
Rob Gaige Rob Gaige Global Head of Marketing Insights and Operations, Reddit
Jim O’Brien Jim O’Brien CMO, Business Insurance, The Travelers Companies, Inc.
Vassilis Bakopoulos Vassilis Bakopoulos SVP, Head of Industry Research, Marketing + Media Alliance

The practical question is not whether brands can control AI answers, but whether they can influence the sources, structures, and signals AI systems use. Research and practitioner evidence suggest that brands can improve retrievability and representation, but the evidence base is still developing and platform behavior remains partly opaque. The debate is where to draw the line between credible optimization, experimentation, and overclaiming.