Do personalization and a better customer experience pay off at scale?
Customers expect relevance in every interaction, and marketers need proof that delivering it at scale pays. In our Consortium for AI Personalization, a Future Lab, we measure whether AI-personalized ads beat today’s ads by enough to justify the cost. We study the state of personalization with EY and Monks, and benchmark CX maturity.
Watch
Agentic AI in CX: How Enterprise Leaders Are Reimagining Customer Journeys, Service, and Growth
Collective Thinking. Clear Direction. Insights that move the Industry forward
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Moneka KhuranaMMA India
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Sujay RayL’Oreal India
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Elizabeth B. ClosmoreTata Communications
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Shalini KumarKenvue
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Raj NairPiramal Finance
Beyond AI Pilots: Proving Business Value in Marketing & CX
The State of Personalization
CX as a Brand Builder: How to Connect Customer Experience to Brand Growth
State of CX Maturity and Best Practices
Revolution Series: Boosting Advertising Effectiveness Using AI-Driven Personalization
Boosting Advertising Performance through AI-driven Personalization
Member-only accessKeynote: Connecting Digital and Physical Brand Experiences to Engage Fans
Member-only accessRead
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Data, Insights, Outlook 2026 is a quarterly thematic series edition from Marketing + Media Alliance Indonesia that captures the signals shaping marketing & advertising across the year. Each…
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MMA Vietnam partnership with Decision Lab to present "The Connect Consumer Q4/2022." The Connected Consumer is a quarterly study conducted by Decision Lab starting in 2019. The study…
The Connected Consumer is a quarterly report that examines many aspects of consumers' lives that take place in the digital realm. YouGov's online panel is used to obtain data for this…
Featuring input from industry trailblazers, this is the most awaited and anticipated report to help marketing professionals strengthen their strategy to drive business growth in 2023. It…
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Digital Marketing Communications Platform DPIP was established in January 2021 by the cooperation of four associations, namely Turkish Advertisers Association (RVD), Turkish Association of…
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A closer look at India's mobile market App usage habits and trends saw a drastic change during 2020 as people all around the world turned towards mobile for entertainment, daily tasks and…
Over-the-top (OTT) advertising is more popular than ever before. With new streaming services appearing regularly, advertising opportunities have grown considerably. This guide will help…
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The State of AI in Marketing 2026 is a joint report by MMA and Decision Lab, surveying 143 marketing professionals across five Southeast Asian markets in early 2026. It finds that while 57%…
Peak Season Playbook is a strategic retail media guide designed for Türkiye's unique calendar of overlapping demand moments, including Valentine's Day, Ramadan, Mother's Day, Back to…
Peak Season Playbook is a strategic retail media guide built for Türkiye's overlapping peak periods: Valentine's Day, Ramadan, Mother's Day, Back-to-City, and Legendary November. Each…
In the previous article, we explored the new Age of Shoppertainment and how consumer shopping behaviour is rapidly evolving in the Asia Pacific region. Brands can no longer just rely on…
Explore how consumer expectations and preferences are evolving and how brands can be part of the future of consumer and commerce. Shoppertainment Is Revolutionising Commerce in APAC - Are…
In the past couple of years, Southeast Asia saw accelerated growth and changes in the technology landscape due to the COVID pandemic - businesses experienced a boom in e-commerce, digital…
Consumer experience is changing rapidly and expectations are evolving, with consumers now expecting a personalized experience across every brand and channel. To adapt to this environment…
The term "social commerce" refers to the "purchasing and selling that occurs on social media and other networking sites." Social commerce offers the particular advantage of engaging…
The theme of MMA 2021 is “Shape the Future of Modern Marketing” under the today context of technology evolving, consumer being more and more tech-savvy, yet socially conscious. Covid…
The Modern Marketing Reckoner Report 2021 was developed to help businesses move forward and gain leverage in the online marketing industry. It will provide valuable insights on the latest…
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As digital services become mainstream and consumer behaviors continue to evolve with this shift, brands must keep up to drive relevance and preference. To help brands navigate the modern…
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MMA and Culture Group are proud to share The Metaverse is the Medium, our whitepaper detailing the future of consumer engagement in the virtual realm. Read on to understand the background…
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Behind the work
Consortium for AI Personalization
Boosting Advertising Effectiveness Using AI-Driven Personalization
- Ganador de oro · The Power of Associations Awards 2026 Power of Industry/Professional Advancement
- Ganador de plata · Globee® Awards for Technology 2026 Achievement in Hyper-Personalized Content Automation
- Ganador de plata · Globee® Awards for Technology 2026 Digital Process Optimization in Marketing
- Ganador de plata · Globee® Pioneers Awards 2026 Advertising Achievement (Use of AI)
- Ganador de plata · Globee® Pioneers Awards 2026 Achievement in Innovative Campaigns
- Ganador de plata · Norteamérica · The ESOMAR Awards 2026 Excellence in AI and Automation in Market Research
- Ganador de bronce · Globee® Awards for Technology 2026 Creative Content Achievement (Use of AI)






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