Personalization and CX | MMA / Marketing + Media Alliance

Do personalization and a better customer experience pay off at scale?

Customers expect relevance in every interaction, and marketers need proof that delivering it at scale pays. In our Consortium for AI Personalization, a Future Lab, we measure whether AI-personalized ads beat today’s ads by enough to justify the cost. We study the state of personalization with EY and Monks, and benchmark CX maturity.

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Best Practices · 2019

From A Blink to A Heartbeat 2019

Genel · Creative effectiveness · Media & Retail Media
Creative Effectiveness · 2019

Executive Summary: Neuroscience Research Overview

Genel · Creative effectiveness · Media & Retail Media
Member-only access
Creative Effectiveness · 2019

Members Only: First Second Strategy Report 2019

Genel · Creative effectiveness · Media & Retail Media
Member-only access
Research · 2019

Members Only: Attention and Cognitive Process in Mobile

Genel · Creative effectiveness · Media & Retail Media
Report · 2026

MMA Indonesia Data, Insights & Outlook 2026 - Q3: Indonesia's Media And Technology Landscape

Genel · Creative effectiveness
Research · 2026

AI and the Changing Consumer Journey

Genel · AI search (GEO/AEO) · Measurement & Attribution
Member-only access
Report · 2026

Customer Lifetime Value Prospecting

Genel · Brand Building
Report · 2026

MMA Indonesia Data, Insights & Outlook 2026 - Q2: How Indonesian Consumers Are Shopping, Spending, and Moving in 2026 

Genel · Creative effectiveness
Showcase · 2025

MMA SMARTIES Unplugged Indonesia 2026 Booklet

Genel · Creative effectiveness · Media & Retail Media
Report · 2025

MMA Modern Marketing Reckoner 2025-2026 Industry Report Indonesia

Genel · AI strategy and adoption · Brand Building · Creative effectiveness · Marketing Org & Talent
Showcase · 2025

Beyond the Awards: SMARTIES Unplugged 2025 Winning Campaigns Booklet

Genel · Creative effectiveness · Media & Retail Media
Report · 2025

MMA Brand Safety & MarTech Industry Report Indonesia 2025

Genel · AI strategy and adoption · Data, identity and privacy · Marketing Org & Talent · Media & Retail Media
Research · 2024

MMA Indonesia Modern Marketing Reckoner 2024 Report

Genel · Brand Building · Marketing Org & Talent
Educational Documents · 2024

Debunking the Short and Long-Term Myth of Marketing

Genel · Measurement & Attribution
Showcase · 2024

Beyond the Awards: SMARTIES Unplugged 2024 Winning Campaigns Booklet

Genel · Creative effectiveness · Media & Retail Media
Research · 2024

MMA Indonesia Brand Safety & MarTech Report 2024

Genel · AI strategy and adoption · Brand Building · Media & Retail Media
Guide · 2024

Aligning Engagement Metrics in Advertising

Genel · Brand Building · Creative effectiveness · Data, identity and privacy
Report · 2023

MMA Indonesia Modern Marketing Reckoner Report 2023

Genel · AI strategy and adoption · Brand Building · Media & Retail Media
Report · 2023

Voices of Impact: Unleashing the Power of Customer Reviews for Business Growth

Genel
Research · 2023

MMA Indonesia Brand Safety & MarTech Report 2023

Genel · AI strategy and adoption · Brand Building · Data, identity and privacy · Measurement & Attribution · Media & Retail Media
Perspectives · 2023

The Connected Consumer Q1 2023 Report

Genel · Media & Retail Media
Research · 2023

The Connected Consumer Q4 2022

Genel · Brand Building · Data, identity and privacy · Media & Retail Media
Research · 2022

Connected Consumer Q3 2022 Report

Genel · Creative effectiveness · Marketing Org & Talent
Benchmark Studies · 2022

MMA Indonesia Modern Marketing Reckoner 2022: Unveilling Modern Marketers' Guide to Leveraging Data & MarTech

Genel · Media & Retail Media
Research · 2022

State of the Industry 2022 - Modern Marketing in Vietnam

Genel · Data, identity and privacy · Marketing Org & Talent · Media & Retail Media
Perspectives · 2022

Winning the 2022 Festive Season with Optimal Media Strategies

Genel · Media & Retail Media
Best Practices · 2021

Report On The Contribution of Advertising to Turkish Economy

Genel · Data, identity and privacy · Media & Retail Media
Best Practices · 2021

Decoding Consumer Behaviour - Winning the 2021 Festive Season

Genel · Media & Retail Media
Benchmark Studies · 2021

Modern Marketers Guide to Connected Consumer Journeys 2021

Genel · Media & Retail Media
Research · 2021

India: Mobile App Trends 2021

Genel
Guidelines · 2021

OTT Media Buying Strategy Guide

Genel · Media & Retail Media
Guidelines · 2021

An Introduction Guide to OTT and CTV

Genel · Media & Retail Media
Educational Documents · 2019

COMPENDIUM: OUT OF HOME & MOBILE

Genel
Report · 2018

A Master Class on Cost Per Visit from GroundTruth and the MMA

Genel · Brand Building · Data, identity and privacy
Guide · 2026

The Modern Gaming Marketing Playbook

Middle East & Africa · Brand Building · Data, identity and privacy · Marketing Org & Talent
Report · 2026

The State of AI in Marketing - SEA Report 2026

APAC · Vietnam · AI strategy and adoption · Brand Building · Data, identity and privacy · Marketing Org & Talent · Measurement & Attribution
Guide · 2026

Peak Season Playbook: Strategic Growth Guide in Retail Media (ENG)

Middle East & Africa · Türkiye · Brand Building · Data, identity and privacy · Marketing Org & Talent
Guide · 2026

Peak Season Playbook

Middle East & Africa · Türkiye · Brand Building · Data, identity and privacy · Marketing Org & Talent
Benchmark Studies · 2024

Turning Shoppertainment Insights into Action with TikTok's PACE Framework

APAC · Marketing Org & Talent · Media & Retail Media
Benchmark Studies · 2024

Navigating the Evolving Commerce Landscape in APAC with Shoppertainment

APAC · Marketing Org & Talent · Media & Retail Media
Educational Documents · 2023

MarTech Vietnam Report 2022

APAC · Vietnam · Brand Building
Best Practices · 2023

Winning with DATA - The CXO's Handbook

APAC · India · Data, identity and privacy
Educational Documents · 2022

The state of Social commerce & Live-streaming in Vietnam

APAC · Vietnam · Media & Retail Media
Best Practices · 2021

Vietnam Martech Report

APAC · Vietnam · Data, identity and privacy · Media & Retail Media
Best Practices · 2021

2021 Modern Marketing Reckoner Indonesia

APAC · Indonesia · Creative effectiveness · Data, identity and privacy · Measurement & Attribution · Media & Retail Media
Perspectives · 2021

Beyond Metros & New Growth Path

APAC · Vietnam
Educational Documents · 2021

Vietnam Ecosystem Report 2021: Modern Marketing

APAC · Vietnam · AI strategy and adoption · Media & Retail Media
Research · 2021

[Vietnam Whitepaper] Mobile App Trends 2021: A Regional Benchmark of App Performance

APAC · Vietnam
Benchmark Studies · 2021

The Metaverse Is The Medium

APAC · Creative effectiveness
Best Practices · 2021

The MMA Indonesia MarTech Report 2021

APAC · Indonesia · AI strategy and adoption · Data, identity and privacy · Media & Retail Media
Educational Documents · 2021

Vietnam Rural Report 2020

APAC · Vietnam · Media & Retail Media
Future Lab

Consortium for AI Personalization

Boosting Advertising Effectiveness Using AI-Driven Personalization