Do personalization and a better customer experience pay off at scale?
Customers expect relevance in every interaction, and marketers need proof that delivering it at scale pays. In our Consortium for AI Personalization, a Future Lab, we measure whether AI-personalized ads beat today’s ads by enough to justify the cost. We study the state of personalization with EY and Monks, and benchmark CX maturity.
Watch
MMA’s Intelligence + Trends
Agentic AI in CX: How Enterprise Leaders Are Reimagining Customer Journeys, Service, and Growth
Collective Thinking. Clear Direction. Insights that move the Industry forward
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Moneka KhuranaMMA India
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Sujay RayL’Oreal India
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Elizabeth B. ClosmoreTata Communications
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Shalini KumarKenvue
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Raj NairPiramal Finance
MMA’s Intelligence + Trends
Beyond AI Pilots: Proving Business Value in Marketing & CX
MMA’s Intelligence + Trends
The State of Personalization
Future of Marketing Solutions
CX as a Brand Builder: How to Connect Customer Experience to Brand Growth
MMA’s Intelligence + Trends
State of CX Maturity and Best Practices
MMA’s Labs Breakthroughs
Revolution Series: Boosting Advertising Effectiveness Using AI-Driven Personalization
Boosting Advertising Performance through AI-driven Personalization
Member-only accessKeynote: Connecting Digital and Physical Brand Experiences to Engage Fans
Member-only accessRead
Best Practices · 2019
From A Blink to A Heartbeat 2019
Creative Effectiveness · 2019
Executive Summary: Neuroscience Research Overview
Creative Effectiveness · 2019
Members Only: First Second Strategy Report 2019
Research · 2019
Members Only: Attention and Cognitive Process in Mobile
Report · 2026
MMA Indonesia Data, Insights & Outlook 2026 - Q3: Indonesia's Media And Technology Landscape
Research · 2026
AI and the Changing Consumer Journey
Report · 2026
Customer Lifetime Value Prospecting
Report · 2026
MMA Indonesia Data, Insights & Outlook 2026 - Q2: How Indonesian Consumers Are Shopping, Spending, and Moving in 2026
Showcase · 2025
MMA SMARTIES Unplugged Indonesia 2026 Booklet
Report · 2025
MMA Modern Marketing Reckoner 2025-2026 Industry Report Indonesia
Showcase · 2025
Beyond the Awards: SMARTIES Unplugged 2025 Winning Campaigns Booklet
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MMA Brand Safety & MarTech Industry Report Indonesia 2025
Research · 2024
MMA Indonesia Modern Marketing Reckoner 2024 Report
Educational Documents · 2024
Debunking the Short and Long-Term Myth of Marketing
Showcase · 2024
Beyond the Awards: SMARTIES Unplugged 2024 Winning Campaigns Booklet
Research · 2024
MMA Indonesia Brand Safety & MarTech Report 2024
Guide · 2024
Aligning Engagement Metrics in Advertising
Report · 2023
MMA Indonesia Modern Marketing Reckoner Report 2023
Report · 2023
Voices of Impact: Unleashing the Power of Customer Reviews for Business Growth
Research · 2023
MMA Indonesia Brand Safety & MarTech Report 2023
Perspectives · 2023
The Connected Consumer Q1 2023 Report
Research · 2023
The Connected Consumer Q4 2022
Research · 2022
Connected Consumer Q3 2022 Report
Benchmark Studies · 2022
MMA Indonesia Modern Marketing Reckoner 2022: Unveilling Modern Marketers' Guide to Leveraging Data & MarTech
Research · 2022
State of the Industry 2022 - Modern Marketing in Vietnam
Perspectives · 2022
Winning the 2022 Festive Season with Optimal Media Strategies
Best Practices · 2021
Report On The Contribution of Advertising to Turkish Economy
Best Practices · 2021
Decoding Consumer Behaviour - Winning the 2021 Festive Season
Benchmark Studies · 2021
Modern Marketers Guide to Connected Consumer Journeys 2021
Research · 2021
India: Mobile App Trends 2021
Guidelines · 2021
OTT Media Buying Strategy Guide
Guidelines · 2021
An Introduction Guide to OTT and CTV
Educational Documents · 2019
COMPENDIUM: OUT OF HOME & MOBILE
Report · 2018
A Master Class on Cost Per Visit from GroundTruth and the MMA
Guide · 2026
The Modern Gaming Marketing Playbook
Report · 2026
The State of AI in Marketing - SEA Report 2026
Guide · 2026
Peak Season Playbook: Strategic Growth Guide in Retail Media (ENG)
Guide · 2026
Peak Season Playbook
Benchmark Studies · 2024
Turning Shoppertainment Insights into Action with TikTok's PACE Framework
Benchmark Studies · 2024
Navigating the Evolving Commerce Landscape in APAC with Shoppertainment
Educational Documents · 2023
MarTech Vietnam Report 2022
Best Practices · 2023
Winning with DATA - The CXO's Handbook
Educational Documents · 2022
The state of Social commerce & Live-streaming in Vietnam
Best Practices · 2021
Vietnam Martech Report
Best Practices · 2021
2021 Modern Marketing Reckoner Indonesia
Perspectives · 2021
Beyond Metros & New Growth Path
Educational Documents · 2021
Vietnam Ecosystem Report 2021: Modern Marketing
Research · 2021
[Vietnam Whitepaper] Mobile App Trends 2021: A Regional Benchmark of App Performance
Benchmark Studies · 2021
The Metaverse Is The Medium
Best Practices · 2021
The MMA Indonesia MarTech Report 2021
Educational Documents · 2021
Vietnam Rural Report 2020
Behind the work
Future Lab
Consortium for AI Personalization
Boosting Advertising Effectiveness Using AI-Driven Personalization
- Gold Winner · The Power of Associations Awards 2026 Power of Industry/Professional Advancement
- Silver Winner · Globee® Awards for Technology 2026 Achievement in Hyper-Personalized Content Automation
- Silver Winner · Globee® Awards for Technology 2026 Digital Process Optimization in Marketing
- Silver Winner · Globee® Pioneers Awards 2026 Advertising Achievement (Use of AI)
- Silver Winner · Globee® Pioneers Awards 2026 Achievement in Innovative Campaigns
- Silver Winner · North America · The ESOMAR Awards 2026 Excellence in AI and Automation in Market Research
- Bronze Winner · Globee® Awards for Technology 2026 Creative Content Achievement (Use of AI)






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