Speaker Presentations

AI - CX Flywheel - The Best Kept Secret

Understand the mechanics of how AI, marketing, and CX can work together to create a self-reinforcing loop that gets smarter and more effective with every interaction 

Inaugural Keynote - Advancing CX with AI

Explore how AI is fundamentally transforming the Customer Experience landscape - from strategy to execution and insights to impact.

Fixing the Broken CX Journey: Why AI is No Longer Optional!

The New CX Stack: Personalization, AI, and the Zivame Lens

Zivame has always resonated deeply with women across India — not just as a brand, but as a space of comfort and empowerment.How do you strike the right balance between hyper-personalization and respecting consumer privacy? Find out

AI Powered CX: Hyper-Personalisation at Scale

In an era where customer expectations are evolving rapidly, brands must move beyond basic personalization to AI-driven hyper-personalization at scale. This panel will explore how AI, predictive analytics, and automation are enabling brands to craft real-time, context-aware experiences that drive engagement, loyalty, and business growth—without compromising privacy or human connection.

Is Agentification the Key to Smarter Customer Journeys and the Future of Conversational AI

As AI-powered agents evolve beyond basic automation, businesses are redefining customer interactions through intelligent, autonomous systems. This panel will explore how agentification is transforming customer journeys, the role of AI-driven conversational interfaces, and whether these smart digital assistants are the future of seamless, human-like engagement at scale.

Breaking Silos: How Marketing & CX Collaboration Drives Business Growth

CX and Marketing: A Strategic Partnership, Not Parallel Tracks
Kotak emphasized that customer experience is not a post-sale function — it’s central to the marketing strategy. By breaking silos and enabling real-time collaboration between CX and marketing teams, Kotak ensures a unified voice and consistent value across the entire customer journey

Unified Customer View: Breaking Silos with Connected CRM

In a world where customer interactions span multiple touchpoints, a fragmented approach to CRM can hinder seamless experiences. This panel will explore how brands can break down silos, integrate data across teams, and leverage connected CRM systems to create a unified customer view that drives personalization, efficiency, and business impact.

Optimizing the Martech Stack for CX Maturity

As customer expectations evolve, a well-optimized Martech stack is critical for delivering seamless, data-driven experiences. This panel will explore how brands can integrate, streamline, and future-proof their Martech ecosystems to enhance CX maturity, drive personalization, and maximize marketing effectiveness.

Using AI to Transform CX and Fuel Growth: A VC and Brand Perspective

As AI transforms marketing and CX, this chat breaks down what’s real, what’s hype, and how founders and marketers can smartly integrate AI into their growth roadmaps

From Automated to Autonomous Marketing

CX for All: Building Inclusive Journeys with the Power of AI

In today's rapidly evolving digital landscape, creating inclusive customer experiences is paramount. This panel brings together industry leaders from Britannia, WPP, and Google, alongside Amar Jain—a senior lawyer and advocate for the visually impaired community—to unveil an industry-first retail shopping initiative tailored for visually impaired individuals as we delve into the transformative potential of AI in fostering inclusivity