Data Unplugged
AI - CX Flywheel - The Best Kept Secret
Understand the mechanics of how AI, marketing, and CX can work together to create a self-reinforcing loop that gets smarter and more effective with every interaction
Inaugural Keynote - Advancing CX with AI
Explore how AI is fundamentally transforming the Customer Experience landscape - from strategy to execution and insights to impact.
Fixing the Broken CX Journey: Why AI is No Longer Optional!
The New CX Stack: Personalization, AI, and the Zivame Lens
Zivame has always resonated deeply with women across India — not just as a brand, but as a space of comfort and empowerment.How do you strike the right balance between hyper-personalization and respecting consumer privacy? Find out
AI Powered CX: Hyper-Personalisation at Scale
In an era where customer expectations are evolving rapidly, brands must move beyond basic personalization to AI-driven hyper-personalization at scale. This panel will explore how AI, predictive analytics, and automation are enabling brands to craft real-time, context-aware experiences that drive engagement, loyalty, and business growth—without compromising privacy or human connection.
Is Agentification the Key to Smarter Customer Journeys and the Future of Conversational AI
As AI-powered agents evolve beyond basic automation, businesses are redefining customer interactions through intelligent, autonomous systems. This panel will explore how agentification is transforming customer journeys, the role of AI-driven conversational interfaces, and whether these smart digital assistants are the future of seamless, human-like engagement at scale.
Power Lunch
Breaking Silos: How Marketing & CX Collaboration Drives Business Growth
CX and Marketing: A Strategic Partnership, Not Parallel Tracks
Kotak emphasized that customer experience is not a post-sale function — it’s central to the marketing strategy. By breaking silos and enabling real-time collaboration between CX and marketing teams, Kotak ensures a unified voice and consistent value across the entire customer journey
Unified Customer View: Breaking Silos with Connected CRM
In a world where customer interactions span multiple touchpoints, a fragmented approach to CRM can hinder seamless experiences. This panel will explore how brands can break down silos, integrate data across teams, and leverage connected CRM systems to create a unified customer view that drives personalization, efficiency, and business impact.
In Partnership With:
Optimizing the Martech Stack for CX Maturity
As customer expectations evolve, a well-optimized Martech stack is critical for delivering seamless, data-driven experiences. This panel will explore how brands can integrate, streamline, and future-proof their Martech ecosystems to enhance CX maturity, drive personalization, and maximize marketing effectiveness.
Coffee Break
Using AI to Transform CX and Fuel Growth: A VC and Brand Perspective
As AI transforms marketing and CX, this chat breaks down what’s real, what’s hype, and how founders and marketers can smartly integrate AI into their growth roadmaps
From Automated to Autonomous Marketing
CX for All: Building Inclusive Journeys with the Power of AI
In today's rapidly evolving digital landscape, creating inclusive customer experiences is paramount. This panel brings together industry leaders from Britannia, WPP, and Google, alongside Amar Jain—a senior lawyer and advocate for the visually impaired community—to unveil an industry-first retail shopping initiative tailored for visually impaired individuals as we delve into the transformative potential of AI in fostering inclusivity
Leadership RT
Google Cloud RT
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Moneka Khurana
Country Head - MMA India
MMA Global
E: [email protected]