How do we turn customer data into growth while protecting privacy?
Data only creates value when it changes decisions, and privacy rules are making the data itself harder to collect and connect. Our work covers data maturity benchmarks with EY, research with Marketbridge on how marketers make decisions, and MMA’s Great Debates on data governance. Our guides and sessions focus on privacy and identity.
- 86 sessions
- 56 reports
Watch
Agentic AI in CX: How Enterprise Leaders Are Reimagining Customer Journeys, Service, and Growth
Collective Thinking. Clear Direction. Insights that move the Industry forward
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Moneka KhuranaMMA India
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Sujay RayL’Oreal India
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Elizabeth B. ClosmoreTata Communications
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Shalini KumarKenvue
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Raj NairPiramal Finance
Beyond AI Pilots: Proving Business Value in Marketing & CX
Built to Report, Not to Drive: How Marketers Make Decisions (and What Separates the Top 30%)
The State of Personalization
Hidden Treasures of Measuring Brand: Illuminating how Advertising Affects Long-Term Growth
Actionable Insights: Leveraging Purchase Behavior in the Age of Digital Privacy
Unlocking Growth: Data Strategies for Gen AI - Insights from Marketing Leaders
State of Data Privacy '23
Member-only accessIs your data ready for a world of AI so you can capture its power?
Member-only accessDecision Series: State of Data Maturity
MMA Annual Data Maturity Survey: What we are seeing in 2023
Member-only accessPreparing for a World without Cookies
Member-only accessWho best knows Data’s value, and who should lead Data governance?
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Beyond Conversion Rate: Finding the Customers Worth the Most
Most acquisition models are built to find people who are likely to buy, but a customer who converts is not the same as a customer who stays, spends, and becomes valuable over time. Join us as Brunswick and AlixPartners walk through a model that predicts lifetime value at the individual prospect level, before anyone becomes a customer. Back-testing estimates a 20% lift in acquired lifetime value for the same marketing spend.


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