Namita Bohara is an accomplished professional with over 18 years of experience in market research, consumer insights and customer experience. She is currently the Head of Customer Centricity at Hindalco Industries, a global leader in metal manufacturing. In her role, Namita leads customer-centric initiatives, market intelligence, brand development, and CRM systems. She inspires confidence in her team and stakeholders with her leadership vision.
Throughout her career, Namita has successfully led several end-to-end market research projects and has played a key role in establishing customer-centric systems from the ground up. She excels at translating insights into innovative solutions that enhance customer experiences and cultivate a customer-centric ethos. This has helped improve business profitability and ensure a seamless customer journey.
Namita's exceptional contributions to the B2B sector, particularly textiles and metals, have earned her widespread recognition. She has received multiple awards and accolades for her unwavering commitment to customer-centricity and for enhancing customer experience at Hindalco Industries.
