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The MMA takes complaints very seriously
especially when it comes to SMS spam. If you have a complaint
about any type of mobile marketing which you have received,
or know of someone who has then please take the following
actions:
Step 1 - Email us at chairman.uk@mmaglobal.com
with the following information:
Subject Title - Complaint
Please provide: Date you received the message
The number or wording in your inbox as it arrived
The full message itself
The type of handset you have (i.e. Nokia, Samsung, Motorola
etc)
The mobile network you are with
Either a contact email or telephone number
Step 2 -
If the message also requests that you call a premium rate
number please also register your complaint with ICSTIS www.icstis.org.uk
Step 3 - Also let your mobile
network provider know the above information
Whilst the MMA will endeavor to find out as much information
as possible, the MMA can only take action against members
who violate our Code. Companies operating outside of the MMA
membership will be dealt with by the operators or by ICSTIS.
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