U.S. Consumer Best Practices

U.S. CONSUMER BEST PRACTICES COMMITTEE

The U.S. Consumer Best Practices committee is developing a recommended set of guidelines to ensure a better experience for the wireless subscribers in the United States.

The Consumer Best Practices Committee is comprised of wireless operators and aggregators – as well as members of the MMA and CTIA.

The Consumer Best Practices Committee is supported by a sub-committee.

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RECENT PUBLICATIONS

 Consumer Best Practices (Portuguese) (March 2009)*

A compilation of accepted industry practices, wireless carrier policies and regulatory guidance adapted from the U.S. Consumer Best Practices Guidelines primarily targeted toward Brazil.

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CO-CHAIRS

The US Consumer Best Practices Committee is chaired by:

• Aly Govani, MX Telecom
  
• Ellen Roberson, AT&T Mobility

COMMITTEE FORUMS (MEMBERS ONLY*)

For additional information, and ongoing activity, please select from the links below.

* You must be logged in with your MMA Member name and password.

Consumer Best Practices Committee Forum

- Interactive Voice Response (IVR) Sub-committee Forum 

- Interactive/ Participation TV Sub-committee Forum

- Mobile Web Sub-committee Forum

For information on all committee initiatives, please contact committees@mmaglobal.com.