U.S. Consumer Best Practices

The U.S. Consumer Best Practices (CBP) committee develops a recommended set of guidelines to ensure a better experience for the wireless subscribers in the United States. The committee is comprised of wireless operators and aggregators – as well as members of the MMA and CTIA.

RECENT PUBLICATIONS

Consumer Best Practices - United States, November 2012 (v7.0)*
A compilation of accepted industry practices, wireless carrier policies and regulatory guidance for the United States.
 
Consumer Best Practices - Portuguese, March 2009*
A compilation of accepted industry practices, wireless carrier policies and regulatory guidance adapted from the U.S. Consumer Best Practices Guidelines primarily targeted toward Brazil.

*To open document: Left click to open, or right click and “Save As” to save file.


CO-CHAIRS

The 2011 U.S. Consumer Best Practices committee is Chaired by:

  • Alison Billings, Mobile Accord
  • Alykhan Govani, Payfone
      

COMMITTEE FORUMS (MEMBERS ONLY*)

For additional information, and ongoing activity, please select from the links below.

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Consumer Best Practices Committee Forum

For information on all committee initiatives, please contact committees[at]mmaglobal[dot]com.